We bridge
the words. You focus on the care.
Managed bilingual interpretation, contact-center, and back-office operations — staffed by rigorously English-fluent professionals, monitored by our in-house QA team, and delivered as a single managed service. One partner. One invoice. Zero overhead.
Three service lines. One managed partner.
Every agent is bilingual, QA-monitored, and in your timezone. You get capacity without a recruiting pipeline, supervisors without an org chart.
Interpretation
OPI & VRI for LSPs, payors, and provider networks. Sub-15-second connect time.
- Over-the-phone (OPI)
- Video remote (VRI)
- Healthcare & medical
- Legal & court
- Government & social services
Contact center
Bilingual front-line teams across voice, chat, and email. Staffed, trained, supervised end-to-end.
- Customer service (voice/chat)
- Intake specialists
- Virtual receptionist
- Sales & lead generation
- After-hours overflow
Back-office
Operational support that lifts repetitive work out of your team and runs it on schedule.
- Data entry & processing
- Insurance verification
- Appointment scheduling
- Claims processing
- Billing support
Where bilingual precision is the job.
Healthcare systems, law firms, insurance carriers, schools and beyond. The places where the language has to be exactly right.
Healthcare
Hospitals, clinics, telehealth, behavioral health.
Legal
Law firms, courts, immigration, depositions.
Insurance
Claims intake, enrollment, customer service.
Property Management
Tenant support, dispatching, maintenance coordination.
E-commerce
Order support, returns, customer inquiries.
Technology
Tier-1 support, onboarding, LATAM expansion.
Education
Parent communication, enrollment, FERPA.
Financial
Account support, bilingual banking services.
The managed-partner advantage.
Cheaper than US-based staffing. More accountable than offshore. None of the overhead of running it yourself.
Admin overhead
No recruitment, HR, or compliance tracking on your end. We run it.
English fluent
Rigorously tested. Not "conversational" — fluent enough to interpret.
Single invoice
One partner. One monthly invoice. One contact. No agency stack.
Completion rate
Deep bench with instant backfill when an agent calls out.
Cost savings
Versus US-based staffing — same timezone, comparable quality.
Always on
Full coverage every day of the year. Holidays included.
A managed partner. Not a staffing agency.
InterpreCare is a nearshore bilingual outsourcing provider based in the Dominican Republic, in the same timezone as US operations. We provide fully managed agents for interpretation, contact-center, and back-office work, with our own QA, billing, and training infrastructure built in.
In-house QA department
Call monitoring, scoring, and continuous training.
In-house billing & payroll
One invoice. We handle agent compensation end-to-end.
Same-timezone operations
Caribbean-based · AST/EDT · no overnight handoffs.
HIPAA & compliance-ready
Trained, NDA-signed agents with breach procedures.
Built for regulated industries.
HIPAA, FERPA, BAAs, NDAs, fluency testing and call monitoring — already running before you onboard.
HIPAA Compliance
CertifiedHealthcare-grade controls applied across every service line, not just clinical work.
- Full HIPAA training for all agents
- Signed Business Associate Agreements
- Individual NDAs and confidentiality agreements
- FERPA compliance for education clients
- Encrypted communications end-to-end
- Documented breach notification procedures
Quality Assurance
In-houseA dedicated QA team — not a contractor — runs scoring, audits, and feedback loops.
- English fluency testing — not conversational
- Language proficiency scoring (80%+ required)
- Call monitoring and performance scoring
- Regular quality audits and feedback loops
- Continuous terminology training
- Background checks & reference verification
Join the team.
We hire bilingual professionals for interpretation, customer service, and back-office work. Apply below — we respond within five business days.
We are not a temp agency. We hire for tenure: agents stay, train deeper, and grow into team-lead roles. Stable schedules, real benefits, ongoing language coaching.
Open roles
- Interpreter OPI / VRI
- Customer service agent Voice / chat
- Intake specialist Healthcare
- Virtual receptionist Front-line
- Back-office / data entry Operations
English fluent
Native or near-native command.
2+ years experience
Professional, not academic.
Industry knowledge
Healthcare, legal, or CS.
HIPAA-ready
Willing to complete cert.
Apply now
We will get back to you within 5 business days.
Ready to scale your bilingual operations?
A fifteen-minute discovery call. No commitment, no slide deck — just a conversation about whether we are a fit.
